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For more information on iTunes and iCloud backups, please read the following articles in Apple Knowledge Base:
iCloud: Back up your iOS device to iCloud
iCloud: Restore your iOS device from iCloud
iCloud: Troubleshooting restoring an iCloud backup
iCloud: iCloud storage and backup overview
iOS: Unable to restore from backup of a newer device
iOS: Back up and restore your iOS device with iCloud or iTunes
iTunes: About iOS backups
Choosing an iOS backup method (Should I use iTunes or iCloud to back up my iOS device?)
Recovering iCloud contacts, calendars, and bookmarks from an iTunes backup of an iOS device
iOS: If you can't back up or restore from a backup in iTunes
iCloud: iCloud security and privacy overview
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